FAQ's

Q1

Can I come to your office to discuss ideas related to my project?

Sure, you are most welcome to do so, however its preferable that you can set an appointment by emailing us so we can schedule a meeting, this way it will be easier for you and us to allocate the appropriate time.

Q2

Can I send you my ideas and you can make a logo design through it?

Sure, we welcome your input and if you like to refresh your existing logo and need logo repair services then we can provide these services to you as well.

Q3

Can you Design logo in Arabic language, Can you do Calligraphy?

Yes, we can design your logo in Arabic and also do calligraphy if required. You can see our portfolio to get a feel of the work which we have completed for some of our clients.

Q4

I need a bilingual Logo Design, can you do that?

Sure, we specialize in creating English and Arabic Logo Designs and creatively work along the typography and calligraphy aspect of the design to give the logo a creative yet professional look and feel

Q5

What do you charge for your logo design services?

We charge fee depending upon the services you choose, from Logo, Website, Stationery, Brochure, Social Media and Menu card services just to name a few.

Each project has an half up-front fee with the remainder of the balance to be paid upon the acceptance of the design and once you select a logo for revisions or finalization. You can get more details about our pricing by visiting our pricing page. When you consider the level of client service, and the quality of our work, we are one of the best values around...anywhere! We will not cut corners in our service or compromise the quality in our work. Allow us to create a Corporate Identity for you, you won't be disappointed!

Q6

Is there an additional charge for a multi-colored logo? Are there any hidden charges at all?

Never! We do not believe in hidden charges. No matter how many colors you wish to use on your logo design, it is all included in your package. If you look at our logo design portfolio, you can see many satisfied clients for whom we have created multi-color logos. Whether one color or ten, we have the experience it takes to create the exact image you need. However we always prefer to keep the color usage minimum which also helps you keep your printing cost low.

The price mentioned on our website is the final price, no strings attached!

Q7

How long does it take for you to design my logo?

In most cases, it would take from 3-5 business days for us to send you the first phase of the drafts logo design. If you do not receive any news from us within this period, Contact Us.

Once the first phase is completed, we will be waiting for your comments on the designs provided. Tell us everything- Do you like the style? Do you like the font used? Do you like colors used? What do you think could be added to improve the logo for you business? All these details can be submitted via our Client Center, which you can access through your login and password which we will assign to you once your logo designs are completed, Click here to see how the process goes.

We will then use these comments to come up with the second phase of the logo design (if needed). Usually, our clients get satisfied with initial designs. Many get their final logo at this phase.

Q8

What if I'm not satisfied with the draft ideas presented?

Tell us! It's our job to amend the drafts to get you your winner logo- until you are 100% satisfied. We have a money back guarantee on this :)

Alterations can be done according to the package that you have selected.

Q9

What are the formats will I receive my final logo in?

We create you enough format that would get you started online & offline (for printing use). Files in gif and jpeg for website use, high resolution image for printing Adobe illustrator (.AI format), EPS (postscript format). Also, we'll supply high resolution TIFF , JPG image file and grayscale images for offline use without any additional charges. We also include text file with your logo package in order to guide you how to use your logo files and where to use them. Almost all commercial printing companies will be able to use these files to generate professional quality printing materials. Details can be found at Pricing Page.

If you need some other format, please let us know and we'll deliver them along with your logo package.

Q10

How will I receive my final logo package? Is CD delivery available?

The final logo formats will be send to your email address that you have specified during signup process. We will also place them at our server, in your client center account for download.

Yes, CD delivery is also available upon request for additional price.

Q11

Do you do business cards & letterhead design?

Yes we do. Our services cater needs for those who also need their letterhead, envelop and business card designed according to their newly made logo. It can also be added as an addon with other services.

Q12

Where can I use your logo design?

There are many things you can use with the logo format we provide. For example, the logo format you will receive are ready for your website, business card, banner design, t-shirts, posters, souvenirs & merchandise, letterhead, stationeries, print on vehicles and many more.

The logo formats that you will receive are readily accepted by commercial printing companies for professional printing. This gives unlimited uses of your logo design!

Q13

Can I use my logo instantly?

Absolutely! Once you receive your logo designs in the various formats that we provide you, they can be used instantly for almost any purpose you can think of.

Learn about the file formats which can be used for different purposes by clicking here.

Q14

During the design process, how will I be able to view the designs in progress and how will the final format be delivered?

Please see our logo design process to experience how it works.

The final logo formats will be sent to your email address that you have specified during signup process. Or we can place them at our server, in your client center account for download.

Q15

I have a general idea of a logo I want. How do I communicate my ideas to you?

There are many ways you can do this:

Tell us in words:
You can tell us using words in our order form. Most of our customers do this. Click here for our sample logo design order form and you will find a description box where you can tell us anything!

Tell us with a scanned copy:
If you have a scanner and would rather scan your sketches, email us the image file at desk@qousqazah.com

Tell us with a URL:
On the other hand, if you see a logo that you like anywhere on the web, tell us the URL in the order form so we could use the same style or idea to recreate your original logo (not copy it).

Q16

Do you do web design or flash design?

Yes we do. We have a whole section dedicated to Website and Flash Design

Q17

What about my privacy?

Qous Qazah is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide us online.

It is Qous Qazah policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint (as for additional questionnaire it helps us in designing your logo with more ideas & flexibility). For example, if you fill in the order form online, the personal information you provide will be used to process your order only & additional information will help us in your logo design. You can also read our detailed privacy policy and terms by Clicking here.

Q18

I see that you require a valid Credit Card for payment. I'm a bit worried about Credit Card security. Are there any other options for me to pay?

By selecting the appropriate package you will be redirected to our secure online order page where you can enter your credit card details. We use 2checkout.com as our authorized retailer, which guarantees that all your credit card information will be directly sent to a real-time secure credit card server for verification supported by 128bit SSL encryption.

Another way to send us payment is using a wire transfer. Email us for our account information. Please note that we can only start designing your logo once we receive the payment in our bank account. This usually takes a couple of days.

Q19

I'm from another country. Will this be a problem?

Absolutely not. There should be no problems at all no matter where you are. That is the sole purpose of having our business online.

We have clients throughout the GCC and around the world.

Q20

Who owns the copyright of my logo once it is designed?

After you have selected the logo from our logo designing process the Logo is all yours! You fully own the copyright and free to register the logo at the registrar office. We can also place the registered mark or the TM mark on your logo if requested. We can also assist you in registering your logo.

Q21

Do you keep the logo design on your backup system, say if my computer crashes will you still have my logo?

Yes we do. We keep backup of our clients logo for a certain period of time. If for any reason you require another copy of your logo please don't hesitate to Contact us. However we suggest that you too keep a backup copy of the logo format just incase you get into some sort of trouble. The logo formats should fit on a CD for your own backup.